Shipping and Returns

Shipping:

We use US Postal Service and UPS as our preferred carriers. We ship to USA and internationally.

We offer free shipping for orders above US$100 to anywhere domestically in the United States (besides Alaska and Hawaii) via USPS parcel post which delivers within 6-9 days in most cases.

Returns:

We want you to buy with confidence from Gramercy & Co.! If you are not completely satisfied with an item purchased, simply return it for an exchange or refund within 14 days. All returned items will be subject to a 20% re-stocking fee, except for jewelry which will have a 10% re-stocking fee.  All sale items are final sale.

Return of the shagreen iphone 5 cases will only be accepted in new condition and in the unopened package.

You will be responsible for return shipping and insurance charges. Items must be unused, unassembled and in their original condition and packaging. Once an item is received, inspected and approved for return, your credit card will be credited the original amount, less applicable re-stocking fee.

In the event you refuse delivery and the package is returned to us, the order will be subject to the same return policy as outlined above. Custom orders or sale items are final as no refund will be given.

In the event that damage occurs in transit, or if you discover any defect in manufacturing, please email returns (at) gramercyandco.com within 48 hours. We will gladly replace the item with no additional shipping fees. If you do not report a damaged item to us, you will be charged the cost of shipping the product back.

To return an item, please email returns (at) gramercyandco.com and include

invoice number
reason for return

We shall respond with a return code and if applicable, purchase on your behalf insurance for jewelry of which the insurance cost shall be deducted from the original amount as described above.

Once you have received a return code, please return the item to the following address:
Attn: Returns

Gramercy & Co.

855 El Camino Real, Ste 13A-388

Palo Alto, CA 94301

We donate 10% of our profits to Action Against Hunger, an organization that embodies the spirit of giving and sharing around the world.
Find out more

ActionAgainstHunger.org
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