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Information Collection and Use
To provide you the best possible products and services, we will request specific personal information when you register on Gramercy & Co, when you make a product or gift card purchase. Any personal information collected on Gramercy & Co is knowingly and voluntarily provided by customers and visitors to our site.
At registration, we collect your name, shipping and billing addresses, telephone numbers, and e-mail address in order to deliver your orders promptly and to the proper location. We use your e-mail address to send you two emails following a purchase. The first confirms that your order was shipped, and provides an itemized order summary with your order number. The second e-mail provides you with a tracking number so that you can determine the status of your order. Please note that should any of your items be on-reserve, out-of-stock or discontinued, you will receive an additional email after your order confirmation specifying the specific status of each item in question. If necessary, a Customer Care Associate may contact you by telephone to resolve any issues concerning your order.
When you make a gift card or product purchase, we collect your credit card number and your expiration date using our secure payment gateway. We do not store your credit card number and expiration date. This information is used solely for billing purposes when you order from Gramercy & Co and is always encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology.
We may occasionally run contests and other similar promotions on our site in which we ask visitors for contact information (such as their e-mail address) and demographic information (such as their zip code, age, or income level). We use this contact information to send registered users and current customers' information about our company as well as marketing and promotional materials from our company as well as our partners.
We may use your IP address to help diagnose problems with our server and to administer our Web site. Cookies are used to help identify you and your shopping cart. Your name and password are used to verify that you are a registered customer and prevent anyone else who may have access to your computer from ordering in your name without your express permission.
Any email that you send to us or any correspondences are strictly confidential and are not distributed to any partner or third party.
Any information you provide will be used to:
1. Improve upon and personalize the Web site content and services to enhance your shopping experience;
2. Improve our customer service;
3. Contact you about Web site updates, special offers, new products and service
Gramercy & Co may share non-personal, non-individual information in aggregate form with our vendors and marketing partners for research purposes. This includes aggregate data about our customers, sales, traffic patterns, and related site information. You always have the opportunity to opt-out of receiving future mailings from Gramercy & Co.
Gramercy & Co reserves the right to share personal information with legal authorities to the extent required by law.